FAQs

Dispatch times will vary depending on the quantity and complexity of orders. We aim to get all orders printed and ready to send within 10 working days. We can turn some jobs around within 24 hours. Let us know when you require your order and we will try our best to meet your time frame.

All orders are tracked, either by Royal Mail 1st Class (1-2 working days) or by courier (24hrs). You will be emailed a tracking number when the order is dispatched. If the courier cannot get a signature for delivery they will leave a card with contact details for the local branch.

If your order does not involve embroidery or printing, order before 5pm Monday-Thursday, we aim to dispatch within 48 hours of taking your order. Orders over the weekend are generally dispatched on Tuesday.

Always CHECK THE PARCEL before signing. Once signed you have agreed the parcel has arrived in good condition. If after signing you notice damage you must contact us immediately. We cannot make a claim against the delivery companies after 48hrs if the parcel(s) have been signed for.